Enterprise “agents“ are mostly chatbot wrappers — Claude dominates orchestration
VentureBeat surveyed 101 enterprises on agent deployment. Claude leads platform choice by a wide margin, but reality lags ambition: most deployed “agents“ remain chatbot interfaces, real-time token-spend controls are rare, and control planes deliberately mix providers to avoid lock-in.
• Model gravity and multi-step reliability drive platform selection
• Hybrid control planes preferred to mitigate vendor capture
• Token burn monitoring remains exception, not standard practice